Certified Advanced Alcohol and Drug Counselor (CAADC) Practice Exam

When dealing with a client dissatisfied with counseling progress, what is the best response?

1. Discuss her concerns and make necessary changes

2. Refer her to a new counselor

3. Confront her resistance

4. Terminate her counseling

The correct answer is: Discuss her concerns and make necessary changes

The best response in this situation involves discussing the client's concerns and making necessary changes. This approach is rooted in the principles of client-centered therapy, where validating the client's feelings and experiences is crucial. By actively listening to the client's dissatisfaction, the counselor demonstrates empathy and commitment to the therapeutic relationship. Engaging in a discussion allows the counselor to explore the specific aspects that the client feels are not progressing well. This can lead to identifying potential barriers to progress, misunderstandings regarding therapy goals, or unrealistic expectations from either party. Through this collaborative dialogue, adjustments to the therapeutic process, such as altering treatment goals, changing intervention strategies, or even addressing the client's own perceptions about progress, can be made. Additionally, addressing concerns directly can reinforce the client's sense of agency and involvement in their treatment, which is vital for fostering motivation and continued participation in counseling. This can lead to a more tailored therapeutic approach that meets the client's evolving needs, ultimately enhancing their satisfaction and potential outcomes in the counseling process.